FAQ
Sourcing from China FAQ
How can I be sure of the quality and actual condition of the vehicle?
Every vehicle undergoes a rigorous 150-point inspection covering the engine, chassis, electronics, and bodywork before shipment. We provide detailed HD photos, walk-around videos, and third-party inspection reports (such as CCIC or SGS) to ensure complete transparency.
What shipping methods do you use, and how long does delivery take?
We offer flexible shipping options including Ro-Ro (Roll-on/Roll-off), container shipping, and land transport for neighboring regions. Delivery timelines typically range from 20 to 45 days, depending on your destination port and the chosen shipping method.
What is included in the quoted price, and which Incoterms do you support?
We primarily quote based on FOB (Free on Board) or CIF (Cost, Insurance, and Freight) terms. The quoted price includes the vehicle cost, export licensing, and domestic logistics to the departure port. Destination customs duties, taxes, and local port charges are the buyer's responsibility.
Can you provide vehicles that comply with my country's local regulations (e.g., LHD/RHD, emission standards)?
Yes. We source and customize vehicles based on your local market requirements, including Left-Hand Drive (LHD) or Right-Hand Drive (RHD) configurations, and specific emission standards (like Euro V/VI). Please specify your country's standards when inquiry.
What documents will you provide for customs clearance in my country?
We provide a complete set of legal export documents, including the Bill of Lading (B/L), Commercial Invoice, Packing List, Certificate of Origin, and the Export Certificate (De-registration document). Any additional embassy-stamped documents can be arranged upon request.
For Electric Vehicles (EVs), how do you ensure battery safety during transit, and what about spare parts?
For EVs, we strictly follow international maritime dangerous goods (IMDG) standards, maintaining the battery charge at an optimal 30%-50% during transit. While factory warranties generally do not cross borders, we support our clients by supplying OEM spare parts, diagnostic tools, and remote technical support.
Do you have a Minimum Order Quantity (MOQ), and do you accept sample orders?
We do not have a strict MOQ. We accept single-unit orders (1 vehicle) for clients who wish to test our quality and service, as well as large-scale bulk orders for fleet buyers and dealerships.
Is the vehicle insured during transit against damage or loss?
Yes. For all shipments under CIF terms, we secure comprehensive marine cargo insurance that covers 110% of the vehicle's value. This protects your investment against damage, theft, or loss from the departure port to your destination port.
Can I inspect the vehicle remotely before making the final payment?
Absolutely. We offer live video inspections via WhatsApp, Zoom, or WeChat. Our team will show you the real-time condition of the engine, interior, exterior, and undercarriage, and perform functional tests at your request.
Can the vehicle's touchscreen and system language be modified to English or my local language?
For most models, we can upgrade or flash the infotainment system to support English, Spanish, Arabic, or Russian prior to export. If a software modification is unavailable for a specific model, we can provide aftermarket English navigation units or operational guides.
How can I track my vehicle once it has been shipped?
Once the vessel departs, we will provide you with the Bill of Lading (B/L) number, container number, and the shipping line's tracking link. This allows you to monitor the real-time location and estimated time of arrival (ETA) of your vehicle online.
SENWAY TRUCK: Your Trusted Partner for Sourcing from China
Expand your business with SENWAY TRUCK, your reliable partner for sourcing high-quality products from China. Streamline your supply chain, reduce costs, and accelerate growth with expert support tailored to your needs.
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